Get in Touch With Us
Whether you have a question about how we research and rank Australian online casinos, spotted something that needs correcting, or want to explore working with us, this page explains the best way to reach our team and what happens once you do.
How to Contact Us
Email is the most direct route to our editorial team. Send your message to [email protected] and a real person will read it. We do not use automated responses in place of a genuine reply.
To help us get back to you as quickly as possible, briefly describe the nature of your enquiry in the subject line — for example, whether it is a content question, a factual correction, or a business enquiry. That small detail means it reaches the right person without delay.
Our target turnaround is two working days. During peak periods it may stretch a little, but we follow up on every message we receive.
What You Can Write to Us About
We hear from a wide range of readers. The most common reasons people get in touch include:
- Casino and pokies questions — If something in our reviews or comparison tables is unclear, or you want to know more about how we assess a particular site, just ask.
- Factual corrections — Bonus amounts, terms and casino offers change frequently. If you notice that a detail on our site looks out of date or inaccurate, we want to know. Accuracy matters to us.
- Content suggestions — Is there a topic related to Australian online casinos or pokies that you think we should cover? Reader suggestions genuinely shape what we publish next.
- Editorial and partnership enquiries — If you represent a casino, software provider or related business and would like to discuss how we might work together, please introduce yourself and outline your proposal clearly.
- Responsible gambling concerns — If you or someone you know is experiencing difficulties related to online gambling, mention this in your message and we will point you towards appropriate support services available in Australia.
A Word on How We Work
Online Casinos Australia is an independent comparison site. Our rankings and reviews are based on editorial research — we assess factors such as game variety, welcome offers and their conditions, payment options, and the licensing background of each platform. Commission arrangements with operators do not determine where a casino appears in our rankings.
The casinos we cover are offshore platforms that accept Australian players. We aim to keep every detail we publish current and accurate, and reader feedback is one of the ways we stay on top of changes in a fast-moving space.
If you have read a review and something no longer matches your experience with a site, that is exactly the kind of message worth sending us.
What We Cannot Help With
It is worth being clear about a few things we are not able to assist with directly:
- We are not affiliated with any casino's customer support team. For account issues, payment disputes or technical problems at a specific site, you will need to contact that casino directly.
- We do not provide legal or financial advice.
- We cannot verify individual bonus or withdrawal outcomes on your behalf.
For questions about the casinos themselves — how pokies work, what to expect from live dealer rooms, or how welcome bonuses are structured — our review pages are the best place to start.
After You Send Your Message
Every email is read by a member of our team. If you have flagged a correction, we will verify it against current information and update our content where needed. If you have asked a question, we will answer it as clearly and specifically as we can. If you have made a suggestion, we will consider it for future coverage.
We value the time it takes to write to us and treat every message accordingly.